Quality Management Adherence: The Lynchpin to Customer Satisfaction

Quality Management is one of the most critical aspects of the manufacturing process and has an essential role in any manufacturing facility. Manufacturing consistent, high-quality parts and products build customer loyalty, simplifies compliance, and improves profits and safety. Unreliable production processes and a lack of Quality Management can result in faulty parts, customer dissatisfaction, and reduced employee morale, negatively impacting your brand reputation, profits, sales, and bottom line. A solid Quality Management program will follow the logistical map of a part or product from beginning to end. During crucial milestones in the production process, quality control checks and balances are necessary and required to accept or reject manufactured parts and products based on company, customer, and industry standards.

The lynchpin of the Quality Management program is the end of the process, the last step before the part is shipped to the customer. Manufacturing facilities like Tek Pak, Inc. place a premium priority on every stage of the production Quality Management and quality control process. There are times within the manufacturing process when delays, whether due to raw material lead times, equipment issues, staffing, or any number of challenges, can lead to an unexpected delay and push back a completion date. Occasionally, a production deadline for a particular customer project occurs on the same day the customer expects their shipment to go out. In these cases, Tek Pak will do everything possible to remain transparent with the customer regarding their part or product shipment status, ensuring communication lines are always open to accommodate all customer requests. While we do everything within our control to keep on schedule, the commitment to quality can sometimes override deadlines. Tek Pak follows this rule to ensure that even with a prospective shipping delay, the product going out to our customer has been manufactured to our customer's specifications, adhering to our industry-leading quality craftsmanship and innovative manufacturing process.

Why would we hold a shipment back? In the last step of the Quality Management process, quality approval ensures accuracy, continuity, and attention to our customer's exacting standards before shipment. This reduces or eliminates any additional cost of shipping parts or product returns, maintaining the integrity of the Tek Pak Quality Management process and team commitment to innovate and manufacture only the finest customer parts and products. Final checks also decrease customer service time and costs by not having to handle customer complaints. A vital Quality Management process can improve efficiency by finding and correcting deficiencies before they are shipped to customers worldwide.

Every step of the Quality Management process is vital. From beginning to end, whether the part or product is delivered on time or nearly on time, the checks and balances of a robust Quality Management program can ensure the product delivery is manufactured correctly the first time and every time. To learn more about our thermoforming and manufacturing services, or to get started today, visit our Contact Page.